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DStv Explora Ultra - Standalone
Delivery Fees are calculated at checkout
Standard shipping takes approx. 2 - 5 working days
We only use reputable couriers to get your orders delivered to you, anywhere in SA, usually within 2-5 working days from dispatch, and always with a tracking number which we pass onto you. This all means that you can rest assured that your order is delivered as quickly as possible and that you always know what stage your delivery is at.
Our shipping rates are calculated at checkout and you will be presented with shipping options, based on live rates received from the couriers at that time.
Delays may occur on occasion should the courier services be under strain but we strive to get you your order in record time. Should there be any delays with regards to delivery, kindly follow-up with our office on 087 230 0479 or with the respective courier company providing them with the relevant tracking number.
To track your order simply refer to your shipping confirmation email.
If at any time you have any questions feel free to contact us directly.
Yes Telecom holds stock unless the product is marked as a PRE-ORDER or BACK ORDER, then there will be extra lead time days.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Covid-19 Shipping Delay Notice
We are open as normal online. As the situation with Coronavirus continues to change, we are working hard to ensure the safety of everyone while continuing to offer the best service we can. We’ve introduced extra safety measures to protect our warehouse staff and ensure that they can operate in a secure environment.
At times we anticipate there may be delays in order processing and shipping. Orders are processed Monday through Friday. Due to COVID-19 safety precautions in our warehouse and with our couriers, orders may take additional days to receive.
We hope that you remain safe and healthy during this time, and we encourage you to take extra precautions to safeguard your health and that of others.